Agreement to Terms and Conditions

1.The website www.craftandcrumb.com (“the website”) is owned and operated by Craft & Crumb, trading as ‘Craft & Crumb’. References to “we”, “us”, or “our” are references to Craft & Crumb. We are a company registered in England and Wales (company number 09081652), and our registered office and address for correspondence is:

Craft & Crumb

5 Gloucester Road

Hampton

TW12 2UQ

Your use of this website and purchase of any products from this website is at all times subject to these Terms and Conditions. By accessing our website you agree to our Terms and Conditions set out below. If you do not agree to these Terms and Conditions, you must exit our website immediately.

Changes to Terms and Conditions

We reserve the right, from time to time, with or without notice to you, to change these Terms and Conditions at our sole discretion. The Terms and Conditions applicable to your access to and use of this website will be the version that is current and displayed on the website as at each date you access the website. Your use of the website after changes are made means that you agree to be bound by such changes. These terms were last updated on 8th November 2016.

Other applicable terms

In addition to these Terms and Conditions our Privacy Policy also applies to your use of the website and is, where relevant, incorporated by reference into these 

Terms and Conditions. Please also refer to our FAQs page on the website for further information.

Website Use

You agree not to upload, post, email or otherwise send or transmit any material that contains software viruses or any other computer code, files or programs designed to interrupt, harm, damage, destroy or limit the functionality of any computer software or hardware or equipment linked directly or indirectly with this website. You also agree not to interfere with the servers or networks underlying or connected to this website or our services or to violate any of the procedures, policies or regulations of networks connected to this website.

 All content and programming of the website is our property. Except as may be permitted by law, notwithstanding contractual prohibition, you may not reproduce, modify, copy, de-compile or reverse engineer any of the materials, software or content on the website without our written permission. Use of the website is restricted to personal, non-commercial use only.

 You agree not to impersonate any other person while using this website, conduct yourself in an offensive manner while using our website, or use the website for any illegal, immoral or harmful purpose.

You may not use the website for unlawful purposes or in any way that may damage our name or reputation or that of our affiliates.

It is your responsibility to ensure your computer system meets all the necessary technical specifications to enable you to access and use the website and is compatible with the website.

We may, from time to time, restrict access to certain features, parts or content of the website, or the entire website, to users who have registered with us.

You are solely responsible for maintaining the confidentiality of your account and password, for all activity that takes place on your account, and for restricting access to your computer. We will not be held liable for any loss or damage that may result from your failure to do so.

The information contained in this website is for general information purposes only. We endeavour to keep the information contained on the website (other than User Material (as defined in clause 6.2 below)) up-to-date and correct, although there may be times when this is not the case. If you notice any issue with the information on the website, please contact us at hello@craftandcrumb.com

Intellectual Property Rights

Website

All intellectual property rights in or relating to the website (including our text, graphics, software, photographs and other images, videos, sound, trade marks and logos) are owned by us. Except where you are given a non-exclusive licence to use the intellectual property rights that you need to enable you to use the website in accordance with these Terms and Conditions, you are not given any rights in respect of the intellectual property rights owned by us or our licensors and you acknowledge and agree that you do not acquire any ownership of, or other rights in relation to, any such intellectual property rights by virtue of using the website.

External Links

From time to time this website may also include links to other websites that we do not control. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content, privacy policies or operation of such linked website(s), or for anything provided (or not provided) by the third parties controlling such linked websites.

If you create a link to the website and we want you to remove it, we reserve the right to ask you to do so.

Joining Us

In order to purchase products from the website, you must first register to set up an account with us by completing the registration form on the website.

In order to register an account you must be an individual and agree to comply with these Terms and Conditions. If you are registering on behalf of an organisation or company you must have the authority to bind that company. If you are under 18 years of age and you order goods from the website, please note that you are liable to pay for such order and be held responsible for your order.

When signing up you need to provide:

• your full name;
• a valid and current email address;
• your delivery address; and
• your payment card details or Paypal account

You warrant that all information you provide to us when registering an account is true and accurate to the best of your knowledge and belief. It is your responsibility to ensure the information in your account is updated regularly with any relevant changes.

By opting in and creating an account you agree to receive direct marketing offers from Craft & Crumb using information provided during the registration process.

We reserve the right to reject any discount code or credit and/or reclaim the amount of any discount or credit if we consider that it is being used in breach of these terms or is otherwise being abused.

You are responsible for all activities and purchases that occur under your account. You must notify us immediately if you know of, or suspect, that anyone has obtained access to your account or if you otherwise become aware of any unauthorised use of your account or other security breach.

Availability of Website

Although we aim to offer you the best service possible, we make no promise that our website services will be available all of the time, meet your requirements or be fault free. If a fault occurs in the service, please report it to us (see below for contact details) and we will correct the fault as soon as we reasonably can.

Your access to the website may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services. We will restore the service as soon as we reasonably can. In the event that our website is unavailable, our usual order and cancellation deadlines apply; please notify us of changes to your order via email at hello@craftandcrumb.com

Product Purchase

If you are dissatisfied with any product you receive from us, please contact our customer services team on hello@craftandcrumb.com We retain the right to request a return of any faulty goods by recorded delivery. If the fault is agreed, a replacement will be given for the returned goods. 

 Nothing in this section affects your legal rights.

If you place an order for baking kits from our online shop, please be aware that they will be sent via Royal Mail or a courier of our choice and may be subject to delays. We therefore cannot guarantee delivery on a specific day and will not be held liable for delays outside of our control.

Missing or damaged items

If you are missing items from your kit or elements are damaged, please notify us within 7 days of receiving your delivery and we will replace the missing or damaged components.  Outside of these 7 days, we are not obliged to replace missing or damaged items.

Cancellation

Cancellation must be notified by emailing us at hello@craftandcrumb.com You remain responsible for ensuring that any such change or cancellation is not only transmitted by you, but received by us, in time for the deadline.

We reserve the right to terminate or restrict your use of our service, for any or no reason whatsoever. One reason that we may do so is if we believe that you are in breach of any obligation under these Terms and Conditions. If we terminate your use of our service as a result of a breach of any obligation under these Terms and Conditions, such termination would be immediate and may be without notice.

Delivery and Returns

Products are delivered by Royal Mail, UPS and DPD. Proof of delivery is not obtained, except for Next Day Delivery. Actual delivery times may vary for you depending on:

1. our stock availability;
2. your delivery address;
3. when you make your selection; and
4. circumstances impacting delivery by the postage service. We reserve the right to use alternative delivery methods without prior notification.

The prices are shown in GBP and include UK VAT but exclude delivery costs, which will be added to the total amount due. See our Delivery Policy for more information on this.

If an item is damaged we will replace it for you and you would prefer a refund, we will offer a refund.

 Privacy

We collect personal information about you through your use of this website and our services. All information that we collect about you is subject to our Privacy Policy. We do not forward your personal information to anyone.

Limitations on Liability

Nothing in this clause 15 or otherwise in these Terms and Conditions shall exclude or in any way limit our liability for:

• fraud or fraudulent misrepresentation;
• death or personal injury caused by our negligence;
• breach of any obligations implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982;
• under Part I of the Consumer Protection Act 1987; or
• any other liability to the extent the same may not be excluded or limited as a matter of law.

 None of these terms restrict any of your statutory rights. For further information about your statutory rights, contact your local authority Trading Standards 

 Department or Citizen’s Advice Bureau.

Subject to clause 15.1, in no event shall we be liable to you for any business losses. Any liability we do have for losses you suffer is strictly limited to the purchase price of the relevant products and to losses that were foreseeable. Losses are foreseeable where they could be contemplated by you and us at the time your order is accepted by us. Please note that this does not affect your statutory rights.

 Applicable Law

Your use of this website is governed by these Terms and Conditions and construed and enforced in accordance with the laws of England and Wales. Disputes arising from your use of this website and the services we provide are subject to the non-exclusive jurisdiction of the courts of England and Wales.

 Assignment by Us

You agree that we may assign any of our rights and/or transfer, sub-contract or delegate any of our obligations under these Terms and Conditions. These Terms and Conditions are personal to you and you may not assign any of your rights or transfer, sub-contract or delegate any of your obligations under these Terms and Conditions.

 Accounts are Non-Transferable

Accounts with Craft & Crumb are not transferable and therefore cannot be sold or traded.

 No Waiver

If we delay exercising or fail to exercise or enforce any right available to us under these Terms and Conditions, such delay or failure does not constitute a waiver of that right or any other rights under these Terms and Conditions.

 Force Majeure

We will not be liable to you for any lack of performance, or the unavailability or failure, of this website or our services, or for any failure by us to comply with these Terms and Conditions, where such lack, unavailability or failure arises from any cause reasonably beyond our control.

 Third Party Rights

Nothing in these Terms and Conditions confers on any third party any benefits under the provisions of the Contracts (Rights of Third Parties) Act 1999.

Contacting us

Please submit any questions you have about these Terms and Conditions or an order you have placed or ordering in general by email to hello@craftandcrumb.com or write to us at: Craft & Crumb, 5 Gloucester Road, Hampton TW12 2UQ

 Privacy Policy

We are committed to complying with the Data Protection Act 1998 and this information is to help you understand how and why we collect information from you, to whom such information is disclosed and what your rights are. If we make changes to this Policy we will notify you by updating this statement on our website. You can access our Website home page and browse our site without disclosing your personal data. However, when you register with us you will be asked to provide certain information about yourself.

What information do we collect and how do we obtain it?
If you register with us you will be asked to provide certain information such as your name, address, details of your credit card (only if you are paying by credit card), telephone number and email address so that we can process and fulfil your order, notify you of your order status and inform you of special offers and promotions.

Our website uses cookies, tracking pixels and related technologies. Cookies are small data files that are served by our platform and stored on your device. Our site uses cookies dropped by us or third parties for a variety of purposes including to operate and personalise the website. Also, cookies may also be used to track how you use the site to target ads to you on other websites.

You can opt out by visiting: www.youronlinechoices.com

How do we use your information?
We use the information that we collect about you to:
.    Process your orders
.    Manage your account
.    Administer this website.
.    Monitor customer traffic patterns and site usage to help us develop and improve the design and layout of the site.
.    Notify you about enhancement to our services, such as changes to the website, new services and special offers that may be of interest.

We do not store credit card details nor do we ever share customer details with any 3rd parties.

Personal data is collected using the following services:

.   Advertising: AdRoll

.   Analytics: Analytics collected directly, Facebook Ads conversion tracking and Google Analytics

.   Handling payments: PayPal and Braintree

.   Newsletter sign up: MailChimp

.   Platform hosting: Shopify

Protecting your data

We have taken technical measures to protect your data from loss, manipulation, unauthorised access. To make card purchases with us as secure as possible, all information is sent in encrypted form. This means that the information is passed through a secure connection and that your personal data cannot be read by external parties. For card purchases we work with an authorised payment agent that helps us to check directly with your bank that the card is valid for purchases. Our payment agent processes your card details according to the international security standard PCI DSS, which was developed by the card companies VISA, MasterCard, Diners, American Express and JCB. This means that your card details are processed with a very high level of security. When you pay by card, we reserve the right to carry out an identity check.

Links

Our website may include links to other websites which do not fall under our supervision. We cannot accept any responsibility for the protection of privacy or the content of these websites, but we offer these links to make it easier for our visitors to find more information about specific subjects.